Facebook is a website we all know and use. We love to message our friends or check out family photos. That said, many of us also use it to communicate with brands we love or hate. If you want to start building relationships with your customers through Facebook, read on.
Before you begin to use Facebook for marketing, consider if you really have the time to pull it off. You’ll need someone to post at least once per day, and then you’ll need to include other features such as a Promotions tab or polls. The only way to profit through a campaign such as this is with constantly updated content, but do you have the time?
Regulate your page for spam. Filters are available to help stop spam before it even appears. Keywords which you or a fellow administrator have chosen will be filtered out automatically.
If you have a follower complaining on your Facebook page, try your best to resolve the issue publicly. This will let others know that you are a reputable business and will handle all of your obligations. If you cannot resolve a dispute with a customer publicly, try handling it in private.
Always take the time to answer any questions and address any comments made to you through Facebook. Thank the person for taking the time to contact you, and do your best to provide a helpful answer to their question. If applicable, send a link to a pertinent article on your site.
Remember to respect your followers privacy when using Facebook to market your business. If someone sends you a glowing review through a private message, remember to ask their permission before making it public. They may have chosen to send you the message that way because they did not want to be publicly acknowledged.
If someone takes the time to comment on your wall, give them the courtesy of a response. It is important that you acknowledge that a person who takes time to interact with your business is important to you. These messages are almost like phone calls. You wouldn’t ignore a call, so you shouldn’t ignore a message.
Try using a call-to-action graphic to convert visitors to your page into followers of your page. This will encourage people to “like” your page in order to receive some discount or content. When people come to your page, all they see is “like our page for more info”, then after they like the page, they can see the content.
Make use of the provided analytics tool set, Insights. Insights shows you what parts of your page are drawing traffic and what just isn’t working for you. You can make use of the Insights data to adjust your page according to what your visitors want to see, which will draw more visitors to your page.
Don’t be afraid to get personal. Even if you’re a company, getting a little personal can really do a lot to build customer engagement and loyalty. But don’t go too far! People don’t need to know every single monotonous detail of your life. Find a happy balance that gets people interested in your brand.
Only post content on your Facebook page that is relevant to the interests of your target audience. Don’t let yourself get caught up in the social aspect and start posting everything you find interesting. Keeping your posts relevant will better engage your audience than having lots of pointless posts.
Post content regularly. Businesses that do not update Facebook at all are sometimes assumed to be shrinking or out of business. Businesses that post rarely are seen as lackadaisical or too casual. Try and post a few times a week to stay fresh in people’s minds without being there every single day.
Use polls to engage your audience and get great marketing tips. If you see that a lot of people are not liking one of your marketing methods, it may be time for a change. This is a great way to find out what your users love and try your best to give it to them.
Do not place any images on the cover of your page that are not good quality and/or are not relevant to your business. You may see a nice picture that you think people will love, but it won’t make any sense to post it if it has nothing to do with what you are selling.
So, you have at last finished your Facebook page that highlights all the great features of your unique brand. Even if you have created a fantastic page, you will not be successful if people aren’t aware of your existence. To generate traffic to your page, current marketing campaign, or latest product take advantage of Facebook Ads and Sponsored Stories.
Think about joining groups on Facebook that are related to the field that you work in. The more of a presence that you make on facebook, the more people you will end up reaching. As you know, the more people that you reach, the higher your earning potential will be.
Offer Facebook fan only special deals and discounts. People love feeling like they are part of an exclusive group. If you give offers that only those that are fans can take advantage of, then you are helping build some real brand loyalty among your fans. They’ll definitely pay attention for more opportunities.
Post a “just for fun” post every so often. Not every post you write needs to be officially about your brand. People want to see that there are humans behind these fan pages. Every so often give them something that shows that you are. Repost a popular meme or something else that’s slightly random to your brand, yet still tasteful.
When it comes to engaging your customers in conversation, nothing works as well as using Facebook. This form of marketing truly allows you to reach an audience you can’t find anywhere else. Once you’re using the tips you’ve read here, your campaign’s success should meet all of the goals you set and exceed them.